Our Services

Human Resource Development

The practice aims to help organisations address people related challenges successfully. We help to develop practical strategies, to introduce and implement human resource development policies and procedures in the following areas:

• Recruitment and selection
• Induction/orientation of new people
• Performance and skills development
• Performance Management and review
• Organisational planning
• HR Strategy
• Communication and staff involvement and participation
• Management effectiveness
• Management development
• Training and development
• Training and development needs analysis

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Investors in People

The Investors in People standard is a practical framework that all organisations can use to help ensure that its people, planning and communication systems are aligned to achievement of its goals and targets.

As registered and quality assured practitioners, Dutton Jones Associates offers advice and guidance to assist organisations make commitment to and achieve the Investors in People standard.

We also practice what we preach. We gained the Investors in People Standard in 1993 and have been reviewed successfully since then.

For further information contact www.investorsinpeople.co.uk or use the IIP link provided.

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Management Development

Helping organisations identify the key management skills that are vital to success and providing the coaching, mentoring, training and action-based development to ensure these skills are developed.

Projects often include facilitating organisations to develop their own business and staff development plans.

As a Registered Institute of Leadership and Management (ILM) Centre formal qualifications can be delivered where appropriate. These can be linked directly to the ILM framework or Endorsed bespoke activities. Visit the ILM website.

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Research & Surveys

Find out what your people think of your organisation and use sound information and feedback from employees, volunteers, customers, potential customers, suppliers or service users to improve your practice, plans and services.

Specialist projects are undertaken for a wide range of clients in the public, private and voluntary sectors. We are experienced in both quantitative and qualitative research methods. Our projects have included electronic, postal and telephone surveys, face-to-face in-depth interviews and mystery shopper programmes. Projects have ranged from as few as 20 survey participants to over 2,000.

Our customer satisfaction surveys have provided evidence of service quality and information to inform service and organisation development.

Employee surveys have helped organisations to implement development plans on the basis of sound information on needs and priorities. Follow-up surveys have provided organisations with the evidence of improvement and information for further development.

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Training and Skills Development Programmes

To help organisations maximise their people's potential to successfully address the challenges they and the organisation as a whole face today and in the future. We design, develop and facilitate a wide range of programmes, all designed to meet clients unique needs, including:

• Appraisal and development review skills
• Coaching and mentoring skills
• Communication skills
• Corporate planning
• Customer care
• Effective meetings
• Interviewing skills
• Investors in People (internal facilitation)
• Managing people
• Marketing for success
• Negotiating skills
• Performance management
• Presentation skills
• Sales management
• Team building
• Time management

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